EzAcDc Shipping, Deliveries, and Returns

How we will ship your new boat wiring products

If your EzAcDc boat wiring order is in stock, we will make every effort to ship it on the same day that you order. But, please note that orders placed after 1:00 PM will ship the following business day.

For exact ship times, please view the specific product page as we occasionally run out of stock and may be able to work with our manufacturers to drop ship an item directly to you.

You will receive a receipt from us in your email box immediately after placing your order. If you do not immediately receive confirmation of your order, please call us, as your order may not have processed correctly.

At any time after your order has been placed, you can log into your account by clicking on the Account link near the top of any page. Your order status will be displayed to you along with a tracking number, please note it may take up to 24 hours after your item has shipped to see the tracking number in your account.

Please note that we cannot offer our standard shipping rates on boat wiring product to our customers in Alaska, Hawaii, or Canada. If you would like any of our boat wiring products shipped to one of these locations, please call us for a shipping quote.

All orders are shipped via FedEx Ground. Please note it may take up to 24 hours after shipment to receive a tracking number.

You will not need to be home to accept delivery. As an added measure of convenience, we do not require a signature authorization upon delivery of your boat wiring products.

When can you expect your boat wiring parts?

Please use our FedEx shipping map to ascertain how long it will take to receive your new parts via standard shipping.

If you would like to receive your boat wiring parts more quickly, please contact our customer service department by emailing support@ezacdc.com or by calling us toll free 866-970-9120. We would be happy to help you to determine the cost of a faster delivery.

What if you picked the wrong part for your project?

Our 30 day return policy gives you plenty of time to consider your purchase and to make certain that you chosen the correct EzAcDc parts for your project.

To return or exchange merchandise, please contact our customer service department by emailing returns@ezacdc.com or by calling us toll free 866-970-9120. Your representative will give you a return authorization number. Please enter this number at the top of our Return Authorization Form. You can download the form by clicking the link below:

EzAcDc Return Authorization Form

At EzAcDc we take pride in our products and want you to be completely satisfied with your purchase! If you are not completely satisfied for any reason, please return the unmodified merchandise within 30 days of the date it was shipped to you, and we will issue a refund of your purchase price or make the exchange of your choice. Any item returned to us after 30 days will incur a 15% restock fee.

Please indicate the reason for the return and the action to be taken (exchange or refund). For your protection, please insure your package for its full value. Unfortunately, we cannot accept parcels sent to us either freight collect, or COD. Customers wishing to make a return are responsible for the costs associated with shipping the product back to our facilities.

Once we receive your returned item and it is accepted, your refund or new item will be processed within 7-10 business day. Upon receiving your return, the item will be reviewed by our Quality Assurance Department. Please note that items showing signs of wear or damaged in any way cannot be accepted for return. The returned item must be in saleable condition, meaning it must be in the same condition in which you received it.

What if your new part arrives damaged?

If your order is damaged, please contact us immediately. In order for your damage claim to be processed as quickly as possible, please provide us with a photo of the damage so we can work through the proper channels.

Please be very careful when opening your EzAcDc packages, as we cannot be responsible for damage caused by cutting open boxes. Wiring, panels, or components that have been cut during unpacking cannot be returned to us for a full refund.

Likewise, please be careful when installing your harness, panel, or component. Occasionally, consumers can damage these parts during installation. EzAcDc cannot be responsible for damage caused in this manner.

What if you need to cancel your order?

Customers who wish to cancel an order after it has been shipped or while it is in transit are responsible for all shipping costs and fees incurred to cancel or reschedule the shipment plus a 10% restocking fee.

Please be aware that we try very hard to ship orders immediately and in most cases orders may be shipped within 24 hours. IF YOU NEED TO CANCEL AN ORDER YOU MUST CONTACT US IMMEDIATELY as you will be responsible for all costs associated with restocking and rerouting the shipment.

Return forms are required. Please make sure to include one with the item.

To return the merchandise, simply fill out the return information on the back of the packing slip and send it with the unused merchandise to:

EzAcDc Returns
1165 Fremont Court
Elkhart IN 46516